STATT Composites                 A Carbon Life Form
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   Shipping & Order Information

   Shipping    
   Charges are based on the size, weight and destination of the shipment with no additional handling 
   fees.  All orders are shipped from Moorpark, California.  We ship by UPS, FedEx, and Parcel
   Post (United States Postal Service) always looking for the best way to ship the order with your
   needs in mind; fast, reliable and cost effective.  UPS next day, 2nd day and 3 day service can be
   requested for most orders and will be billed accordingly.  

   Shipments are packaged with care to reasonably ensure that the products will arrive safely and
   free of damage.  Always check the condition of the package for damage as delivery of all
   merchandise is the responsibility of the carrier. If you receive a damaged package you must file a
   claim with the delivering carrier as soon as possible. Also notify us of damaged shipments and we
   will assist you with your claim with the carrier. 

   Orders

   Normal business hours are from 8:00 a.m. to 5:00 p.m. (Pacific Time) Monday through Friday.
  
We accept orders online, by phone and email.  Payment is accepted exclusively through PAYPAL
    providing you with a number of payment options.

    Orders are shipped the same day they are received.  Email notification of order status will be
    provided. 

    Sales tax

    California residents must include 8.25% state sales tax when ordering.  Merchandise shipped out
    of state is not taxable.

    Prices

    STATT Composites reserves the right to change prices, product descriptions, make corrections
    and alter company policies without notice.  If the changes affect your order, we will notify you
    before we ship and confirm that it is acceptable to you

    Back Orders

    Orders or portions of orders for items that are temporarily out of stock will be placed on back
    order and shipped immediately when available.  If we anticipate an extended delay, we will notify
    you and discuss options with you.

    Returns

    If you have any concerns with an item, please contact us immediately. We stand behind our quality
    materials and craftsmanship and will gladly exchange or refund your purchase if you are not totally
    satisfied.

    Returns will be accepted for 15 days from date of original sale if the product is defective or
   damaged or we made an error in filling your order. It is the buyers responsibility to ship the
   unused
item back to STATT Composites in the original packaging.  Please contact us for
   authorization before returning any merchandise. 

   Refund credit for returned merchandise will be calculated less shipping expense.                

 

  


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